Finding Description
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Based on observations and interviews the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the development and transmission of disease and infection.
Specifically the facility failed to:
-Ensure the surface disinfectant time was followed for proper disinfection;
-Ensure resident rooms were cleaned and disinfected properly; and,
-Ensure staff performed proper hand hygiene.
Findings include:
I. Professional reference
According to the Center for Disease Control (CDC), Hand Hygiene Basics retrieved on 5/15/23 from: http://www.cdc.gov/handhygiene/basics.html (2019) read in pertinent part, healthcare providers should practice hand hygiene at key points in time to disrupt the transmission of microorganisms to patient including before patient contact; after contact with blood,body fluids, or contaminated surfaces (even if gloves worn); before invasive procedures; and after removing gloves (wearing gloves is not enough to prevent the transmission of pathogens in a healthcare settings).
II. Facility policy and procedures
The Disinfection Room Cleaning and Pest Control policy, revised 8/6/2020, was received from the nursing home administrator (NHA) on 5/9/23 at 11:52 a.m. revealed in pertinent part, procedures to provide guidelines for cleaning and disinfection the environment in order to minimize the spread of healthcare-associated infection due to environmental contamination. An EPA (Environmental Protection Agency) registered hospital grade disinfectant must be used according to the manufacturer's specification. Place contaminated waste promptly into designated containers.
According to the Midlab HP202 product label, undated, received from the NHA on 5/9/23 at 11:52 a.m. revealed in pertinent part, virucidal activity SARS-related coronavirus 2 (virus caused COVID-19), influenza virus type A, the cleaner requires one minute dwell (surface disinfectant) time. Hepatitis B has a five minute dwell time. Methicillin resistant staphylococcus aureus (MRSA) has a ten minute dwell time.
The Handwashing policy and procedure, revised 9/28/22, received from the NHA on 5/9/23 at 11:52 a.m. revealed in pertinent part, hand washing before and after contact with any patient is the most important measure that can be taken to prevent the spread of infection. Hand washing will occur at the following times; before applying and after removing gloves, before passing medications or giving injections. After contact with any equipment or environmental surface that might have been soiled or contaminated. Adjust water to a comfortable level, wash hands vigorously scrubbing with soap for a minimum of 20 seconds.
III. Observations and staff interviews
Housekeeper (HSK) #1 was observed on 5/8/23 at 9:19 a.m. cleaning room [ROOM NUMBER]. She applied gloves, collected disinfectant spray and sprayed the main door inside and out, resident wheel chair, cushion, chairs, television stand, resident reaching tool and recliner. At 9:21 a.m. she wiped items down in the above order using one cloth for all areas. At 9:23 a.m. she sprayed the bedside table, bedroom sink/vanity counter top, bathroom door inside and out. She retrieved a new cloth and wiped down the bedside table, inside the sink bowl then the handles on the faucet then inside sink bowl again, vanity counter top, paper towel dispenser opened and assessed for paper towels. HSK #1 wiped down the bathroom door inside and out with the same towel. She continued cleaning the bathroom, starting with the sink in the bathroom by spraying disinfectant and wiping it down immediately, not waiting for the one minute surface disinfectant time and wiped with the same cloth as above. She obtained the toilet bowl cleaner from the cart and applied it to the toilet bowl, scrubbed bowl immediately. She removed gloves, obtained the broom and swept up large items on the floor in the room. She applied new gloves, without hand hygiene being performed. She wiped down the bedside commode laying on the floor in the bathroom. She used the same cloth to wipe the outside toilet and lid from top to bottom. She removed her gloves and sanitized her hands with an alcohol based hand rub (ABHR). Sprayed the bathroom floor with disinfectant from the bottle along with a mop pad and allowed it to sit for two minutes while she collected trash from the room. She moped the floor and shower floor with the same mop head, but the shower was never sprayed down prior. She replaced the mop with the dirty mop pad on the cart without removing the mop pad and placing it into a dirty bag. She applied gloves and entered the bathroom and picked up on old wound dressing from the shower.
HSK #1 stated she would return to vacuum the room later.
-HSK #1 failed to disinfect the call light, bed control and television remote that were high touch items.
HSK #1 was interviewed on 5/8/23 at 9:35 a.m. She said the facility used HP202 disinfectant spray for all cleaning and it had a surface disinfectant time of one minute. She said once the surface was sprayed with the disinfectant, staff had to wait one minute before wiping it so it could properly disinfect. Staff were to change gloves between resident rooms, and hand hygiene occurred if hands appeared to be soiled. She acknowledged she used the same towel on multiple areas and probably should have used more towels in the room. HSK #1 said staff should work from the cleanest to the dirtiest areas. High touch areas in resident rooms were door handles, their bedside tables, call light and bed controls. She acknowledged she failed to spray the shower down and clean it prior to mopping the shower floor and some high touch areas like the television remote, call light and bed control.
HSK# 2 was observed on 5/8/23 at 9:48 a.m. cleaning room [ROOM NUMBER] She performed hand hygiene with ABHR and applied gloves. She collected disinfectant spray and two towels. She sprayed all the doors, walker, sink and soap dispenser. She failed to wait one minute and started wiping the sink after 33 seconds. She used a new rag for the door to the bathroom. She changed her gloves and did not perform hand hygiene. She continued in the bathroom spraying down toilet top to bottom on the outside. She cleaned the sink with cloth inside the bowl then the handles to the faucet. She then wet a paper towel and wiped the mirror. She collected the toilet bowl brush and cleaner from the cleaning cart. She applied cleaner to the bowl and scrubbed the toilet bowl by brushing hard causing water to splash onto the wall. She returned the toilet bowl brush and cleaner to the cart. She then wiped down the toilet top to bottom on the outside with new cloth. She then touched the toilet paper roll with dirty gloves to make a triangle. HSK #2 then collected the mop pad and the mop. The mop had a disinfectant reservoir for floor cleaner, she mopped the bathroom floor, removed the mop pad and placed it into a dirty bag on the cart. She removed her gloves. She failed to clean the shower in the bathroom.
-HSK #2 failed to allow time for chemicals to disinfect, change gloves after cleaning a soiled area, to clean from cleanest to dirtiest, disinfect high touch areas and perform hand hygiene at appropriate levels.
HSK #2 was interviewed on 5/8/23 at 10:04 a.m. She said the disinfectant the facility used was HP 202 and it had a one minute surface disinfectant time to disinfect and kill all the germs. She said changing gloves occurred when gloves appeared soiled. Staff could use soap and water or ABHR for hand hygiene. HSK #2 said high touch areas in a residents room were the call light, phone, bed control, television remote and bedside tables. She acknowledged she did not clean some high touch areas, the shower and she touched the toilet paper with dirty gloves after cleaning the toilet.
The NHA, who was the housekeeper director, was interviewed on 5/9/23 at 11:50 a.m. The NHA said housekeeping employees trained with his lead housekeeper for a week prior to going independent on the floor. They covered infection control topics like isolation rooms for droplet, contact and airborne. Personal protective equipment donning and doffing, gloves, gown, face shield/goggles and mask. Cleaning rooms should be cleaned from the cleanest areas to the dirtiest. In training, staff were educated to ensure the surface disinfectant time was followed to disinfect appropriately. The facility used HP202 as its disinfectant and had a one minute surface disinfectant time for COVID-19. He acknowledged the chemical HP 202 required higher surface disinfectant time to effectively combat other organisms. HP202 chemical was a concentrate, the facility had a dispenser that mixed it for staff so it was at the correct concentration to be effective.
The NHA said staff should change their gloves after completing a dirty task in housekeeping prior to going to a cleaner area and between rooms. He acknowledged staff should not be cleaning the sink bowl then faucet or counters as the sink bowl was considered the dirtiest part out of these areas. He acknowledged HSK#2 should not have touched the toilet paper dispensed with soiled gloves she had used to scrub the toilet bowl, nor should HSK #2 use the toilet brush on the bowl to cause splashing. He said towels used to wipe down should be changed when cleaning, a new area of the towel for each surface and then changed out.
If the facility had a resident who had an infection, staff were educated on longer surface disinfectant times for the HP 202 chemical to be effective along with staff understanding that they were to clean isolation rooms last to help prevent spread of infection. He said these types of situations were communicated verbally and no written education was given to the staff to communicate increased surface disinfectant times.
Licensed practical nurse (LPN) #1 was observed on 5/8/23 at 12:05 p.m. passing medications. LPN #1 entered a resident room to perform a blood glucose check. Upon entering the room, she washed her hands by turning on the water, wetting her hands, applying soap and rubbing her hands together for ten seconds then rinsing her hands for four seconds. She grabbed a paper towel, dried her hands, collected a second towel and turned off the water. She then applied gloves and performed a glucose check.
-LPN #1 did not meet the minimum 20 seconds when washing her hands.
LPN #1 returned to the cart, charted blood glucose level and collected medication for the same resident. Upon return to residents room, LPN #1 washed her hands with soap and water by turning on water, wetting her hands, applied soap, rubbed her hands together for ten seconds, rinsed the soap off in five seconds and obtained a paper towel to dry her hands and a second towel to turn off water.
-LPN #1 did not meet the minimum 20 seconds when washing her hands.
LPN #1 was interviewed on 5/8/23 at 4:26 p.m. She said hand hygiene performed by staff was completed by turning on water, wetting hands, applying soap, washing/rubbing hands together for 20 to 30 seconds then rinsing with water, drying with paper towel and turning off faucet with paper towel. She said she did not shake her hands. During medication administration, staff could use ABHR between residents unless administering a shot or checking blood glucose levels then she needed to wash with soap and water. LPN #1 acknowledged she should have washed her hands longer after administration of insulin and glucose checks.
The director of nursing was interviewed on 5/9/23 at 11:19 a.m. She said hand hygiene should be performed between residents and when hands were visibly soiled. Staff could use ABHR or soap and water to complete hand hygiene. If soap and water was used, it was a minimum 20 seconds of rubbing hands together with soap and water or singing the alphabet song. Staff were annually assessed for hand hygiene and were educated regularly on infection control. If a specific infection control issue was observed staff were educated for compliance.