Finding Description
**NOTE- TERMS IN BRACKETS HAVE BEEN EDITED TO PROTECT CONFIDENTIALITY** Complaint # NJ172381 and NJ173377
Based on interview, record review and document review it was determined that the facility failed to maintain documentation and ensure that a complete and thorough investigation was conducted for residents that had unwitnessed falls and sustained fractures. This deficient practice was identified for 2 (two) of 2 Residents (Resident #5 and #45) reviewed for fracture of unknown origin and was evidenced by the following:
1.) According to the quarterly Minimum Data Set, dated [DATE], an assessment that facilitates a resident's care, indicated that Resident #5 had the diagnoses that included but was not limited to cerebral vascular accident (stroke), disease (GERD) and hip fracture. The MDS also indicated that the resident was cognitively intact.
On 09/23/24 at 10:03 AM, Surveyor #1 reviewed the Facility Reportable Event (FRE) dated 03/25/24 which revealed that Resident #5 had an unwitnessed fall in the resident's room on 03/23/24. The FRE indicated that while Resident #5 was trying to get something in the nightstand, the wheelchair (w/c) got away from him/her and the resident fell. The resident complained of pain in the right hip and was sent 911 to the hospital where the resident was diagnosed with a right hip fracture.
On 09/23/24 at 10:05 AM during tour, Surveyor #1 interviewed Resident #5 who stated that on 03/23/24, he/she was trying to walk around the front of the bed and fell. Resident #5 stated that he/she was independent and did not ask for assistance at the time of the fall.
The surveyor reviewed Resident #5's electronic medical record (EMR) which revealed the following information:
The Nurse's note dated 3/23/2024 at 20:48 (08:48 PM), indicated that staff heard Resident #5 yelling for help from the resident's room. The nurse and 2 (two) Certified Nursing Assistance observed that Resident #5 was not in w/c and found the resident on the floor on his/her right side next to bed. The resident told the staff he/she was trying to get into the nightstand when he/she felt the wheelchair slip from under him/her. The staff observed the seat cushion to be halfway off w/c. The resident complained of right hip pain 7 out of 10 on the pain scale and the resident's right leg was internally rotated. The resident was transported to the hospital by emergency medical services (EMS) at 08:45pm.
On 09/24/24 at 09:56 AM, Surveyor #1 reviewed the FRE and fall investigation form, root cause analysis and the care plan which was updated with new interventions after the resident returned from the hospital. The FRE did not contain any statements from the staff the that observed the resident lying on the floor on 03/23/24.
On 09/25/24 at 09:55 AM, Surveyor #1 interviewed the Licensed Practical Nurse (LPN #1) who stated that she had been employed in the facility for 9 1/2 years. The LPN revealed that she was the nurse that had entered the resident's room after the resident had fallen. The LPN stated that she had filled out the incident event in the computer and admitted that she did not recall filling out a witness statement form. She also stated that she did not remember if the CNAs that entered the resident's room with her, filled out witness statements. The LPN also explained that the MDS Coordinator (MDSC) or someone in administration assured that the witness statements were completed when they reviewed the investigation.
On 09/25/24 at 10:07 AM, Surveyor #1 interviewed a Certified Nursing Assistant (CNA #1) who stated that she recalled that when Resident #5 was found on the floor, the resident indicated that he/she was trying get something out of the bedside drawer and slipped out of the w/c. She stated that a Registered Nurse (RN) on duty had her write a witness statement. She stated that after she wrote a statement, she brought it to the front desk and sat it on the desk and told the supervisor that the report was placed at the front desk.
On 09/25/24 at 10:24 AM, Surveyor #1 interviewed CNA #2 who stated that Resident #5 had called for help and was reaching for something on the table and scooched forward and fell. CNA #2 could not recall if she was asked to fill out a witness statement form.
On 09/25/24 at 10:30 AM, Surveyor #1 interviewed the Registered Nurse (RN #1) that CNA #1 stated had her write a witness statement. RN #1 stated that she was not present in the facility when Resident #5 fell. The RN explained the investigative process when a resident had an unwitnessed fall in the facility. She stated that an incident report, fall assessment, pain assessment, neuro-checks were all to be completed for an unwitnessed fall. She explained that all findings were documented in the medical record, progress, and incident (risk management) report. She stated that the supervisor's role was to assure the incident report was completed. She continued to add that the RN would complete the assessment and report to the Interdisciplinary Care Team (ICD) team in morning meeting. She stated that the IDC team was to assure that if the fall was unwitnessed, the nurse would be responsible to complete a witness statement and the CNAs involved would also complete a statement. RN #1 revealed that anyone involved in the incident would have to write a statement. She stated that a statement would be important to obtain so that that facility had all information regarding what, why, when, and how the fall might have occurred.
On 09/26/24 at 12:44 PM, Surveyor #1 interviewed the Director of Nursing (DON) who stated that the nurse on duty was to be notified of any resident fall that occurs. The DON explained that if a resident fell, the nurse performed an assessment of the resident and if the resident was cognitively intact, ask the resident what happened. She stated that the nurse was responsible to fill out the incident report. The DON stated a witness statement form was to be complete by the nurse. She stated that the nurse in charge was responsible to obtain a handwritten statement from the CNA who was involved. She stated that the facility goes back so many hours and obtain a statement from the nurse and the CNA who cared for the resident at that time. She stated that it was important to obtain statement to see what happened and if there was anything that needed to be addressed to prevent further reoccurrence or future falls.
On 09/27/24 at 10:48 AM, the DON admitted that the fall investigation was not completed due to lack of statements regarding the CNAs that were present in the residents room after the resident had fallen on 03/23/24.
A review of the Facility Reported Event (FRE) dated 1/6/24, revealed that Resident #45 sustained a fall that resulted in a hip fracture. Further review of the FRE did not include a thorough investigation that included staff statements and maintain documentation that the investigation was thoroughly investigation that included the progress notes of the sequence of events leading to the fall.
On 9/23/24 at 8:34 AM, Surveyor #2 observed Resident #45 in bed eating breakfast.
On 9/26/24 at 9:24 AM, Surveyor #2 attempted to speak with Resident #45 regarding the fall. When asked if they fell, Resident #45 stated, that's what they tell me. The resident was unable to recall the events leading up to or after the fall.
The surveyor reviewed the medical record for Resident #45.
A review of the admission Record revealed that Resident #45 had diagnoses which included, but were not limited to, fracture of unspecified part of neck of left femur and unspecified dementia.
A review of the quarterly MDS dated [DATE], included the resident had a Brief Interview for Mental Status score of 6 out of 15; which indicated a severely impaired cognition.
A review of Resident #45's Electronic Medical Record (EMR) Nursing Progress Note revealed an entry dated 1/6/24 at 10:30 AM that stated, Alerted by team nurse that resident had fallen in bathroom. Assist to [unknown] Ax3. Unable to move left leg and severe pain in left hip. Notified NP and daughter {name redacted} that resident will be evaluated at {name redacted}. EMS transfer. Another EMR Nursing Progress Note entry dated 1/6/24 at 11:08 AM revealed, Team nurse notified this nurse that resident was found on the floor in his bathroom. Ax3 to wheelchair. Resident unable to move his left leg and has 10/10 pain in left hip. NP and daughter notified of fall and possible left hip fracture. Sent to{name redacted} ER for evaluation.
Further review of the EMR Progress Notes identified an Interdisciplinary Care Team Note on 1/8/24 at 9:59 AM that revealed, Round up review of fall on 1/6 at 10:20 AM. Resident was found on the floor in his bathroom. Resident was combing his hair in front of sink and lost his balance. Reported 10/10 left hip pain, sent to ER and admitted with hip fracture. Will address care plan upon readmission.
A review of Resident #45's Risk Assessments did not reveal any assessments for the fall dated 1/6/24.
During an interview on 9/25/24 at 10:27 AM, Registered Nurse (RN #1) stated that fall residents are first assessed before being moved. RN #2 explained that an assessment included documentation of vital signs (blood pressure, heart rate, respirations, level of consciousness, pain, neurological check). The nurse should also document the range of motion of all extremities and how the resident was found in the room. RN #2 identified that a fall investigation should have a full investigation, which included a risk management assessment in the electronic medical record and a paper based incident assessment that would have a drawing and statements. RN #2 advised that the fall investigation are completed by the supervisor.
During an interview on 9/25/24 at 1:42 PM, the Certified Nursing Aide (CNA #3) confirmed that they were the CNA at the time of the Resident #45 fall on 1/6/24. CNA #3 stated that she found the resident on the floor and immediately got assistance. CNA #3 indicated that the registered nurse did an assessment and the resident was transferred to the hospital. When asked if they were required to write a full statement, CNA #3 responded that they only had to fill out a prompted questionnaire.
During an interview on 9/26/24 at 11:17 AM, the Licensed Nurse Practitioner (LPN #2) advised that the facility expectation for fall documentation is that a patient assessment should be completed, which included vital signs (respirations, pulse, pulse ox, blood pressure, pain), range of motion, level of consciousness and if the resident was stable, then could then be transferred to position of comfort. LPN #2 stated that a fall assessment contained two parts a risk assessment and then an incident investigation. LPN #2 reviewed the EMR nursing progress notes for the dates of Resident #45's fall. LPN #2 confirmed that the progress notes did not contain vital signs, pain, no description of the leg, how the resident was found, no orders. LPN #2 also confirmed that there was no Risk Assessment completed for the date of the fall on 1/6/24, which also should have been completed.
During an interview on 9/27/24 at 10:34 AM, the DON, in the presence of the survey team, confirmed that a thorough fall investigation was not completed based on the fact that statements were not obtained and documentation of the progress notes of how the patient was found, vital signs, and completion of the incident packet.
A review of the undated facility provided document titled, Fall Events Process directed that, 2. Supervisor or Team Leader must completed the Falls Investigation Form. This includes the Supervisor or Team Leader interviewing the staff involved, drawing a diagram of the scene, sequence of events, contributing factors and the root cause of the fall Why?? Did it happen .
On 9/27/24, the facility provided the following untitled documented dated 8/8/19 that directed, We will begin using a new Fall report form in PCC [point click care] starting next week crossed off and handwritten with 8/16/19] [ .] 6. You will choose either witnessed or unwitnessed fall [ .] In addition, the paper fall investigation form has been updated and must be completed .
A review of the undated facility provided document titled, RN and LPN Orientation with a Revision date 06/13 indicated that, incident reports [ .] get all witness statements immediately [ .] care of the falling resident (assessment & documentation) .
A review of the facility provided policy titled, Charting with a revision date of 6/2010, revealed under, Policy that all services provided to the resident or any changes in the resident condition shall be recorded in the resident's medical record. The policy further revealed under Procedure that, All treatments must be signed out on Treatment Administration Record .
NJAC 8:39-9.4(f)
Based on interview, record review and document review it was determined that the facility failed to maintain documentation and ensure that a complete and thorough investigation was conducted for residents that had unwitnessed falls and sustained fractures. This deficient practice was identified for 2 (two) of 2 Residents (Resident #5 and #45) reviewed for fracture of unknown origin and was evidenced by the following:
1.) According to the quarterly Minimum Data Set, dated [DATE], an assessment that facilitates a resident's care, indicated that Resident #5 had the diagnoses that included but was not limited to cerebral vascular accident (stroke), disease (GERD) and hip fracture. The MDS also indicated that the resident was cognitively intact.
On 09/23/24 at 10:03 AM, Surveyor #1 reviewed the Facility Reportable Event (FRE) dated 03/25/24 which revealed that Resident #5 had an unwitnessed fall in the resident's room on 03/23/24. The FRE indicated that while Resident #5 was trying to get something in the nightstand, the wheelchair (w/c) got away from him/her and the resident fell. The resident complained of pain in the right hip and was sent 911 to the hospital where the resident was diagnosed with a right hip fracture.
On 09/23/24 at 10:05 AM during tour, Surveyor #1 interviewed Resident #5 who stated that on 03/23/24, he/she was trying to walk around the front of the bed and fell. Resident #5 stated that he/she was independent and did not ask for assistance at the time of the fall.
The surveyor reviewed Resident #5's electronic medical record (EMR) which revealed the following information:
The Nurse's note dated 3/23/2024 at 20:48 (08:48 PM), indicated that staff heard Resident #5 yelling for help from the resident's room. The nurse and 2 (two) Certified Nursing Assistance observed that Resident #5 was not in w/c and found the resident on the floor on his/her right side next to bed. The resident told the staff he/she was trying to get into the nightstand when he/she felt the wheelchair slip from under him/her. The staff observed the seat cushion to be halfway off w/c. The resident complained of right hip pain 7 out of 10 on the pain scale and the resident's right leg was internally rotated. The resident was transported to the hospital by emergency medical services (EMS) at 08:45pm.
On 09/24/24 at 09:56 AM, Surveyor #1 reviewed the FRE and fall investigation form, root cause analysis and the care plan which was updated with new interventions after the resident returned from the hospital. The FRE did not contain any statements from the staff the that observed the resident lying on the floor on 03/23/24.
On 09/25/24 at 09:55 AM, Surveyor #1 interviewed the Licensed Practical Nurse (LPN #1) who stated that she had been employed in the facility for 9 1/2 years. The LPN revealed that she was the nurse that had entered the resident's room after the resident had fallen. The LPN stated that she had filled out the incident event in the computer and admitted that she did not recall filling out a witness statement form. She also stated that she did not remember if the CNAs that entered the resident's room with her, filled out witness statements. The LPN also explained that the MDS Coordinator (MDSC) or someone in administration assured that the witness statements were completed when they reviewed the investigation.
On 09/25/24 at 10:07 AM, Surveyor #1 interviewed a Certified Nursing Assistant (CNA #1) who stated that she recalled that when Resident #5 was found on the floor, the resident indicated that he/she was trying get something out of the bedside drawer and slipped out of the w/c. She stated that a Registered Nurse (RN) on duty had her write a witness statement. She stated that after she wrote a statement, she brought it to the front desk and sat it on the desk and told the supervisor that the report was placed at the front desk.
On 09/25/24 at 10:24 AM, Surveyor #1 interviewed CNA #2 who stated that Resident #5 had called for help and was reaching for something on the table and scooched forward and fell. CNA #2 could not recall if she was asked to fill out a witness statement form.
On 09/25/24 at 10:30 AM, Surveyor #1 interviewed the Registered Nurse (RN #1) that CNA #1 stated had her write a witness statement. RN #1 stated that she was not present in the facility when Resident #5 fell. The RN explained the investigative process when a resident had an unwitnessed fall in the facility. She stated that an incident report, fall assessment, pain assessment, neuro-checks were all to be completed for an unwitnessed fall. She explained that all findings were documented in the medical record, progress, and incident (risk management) report. She stated that the supervisor's role was to assure the incident report was completed. She continued to add that the RN would complete the assessment and report to the Interdisciplinary Care Team (ICD) team in morning meeting. She stated that the IDC team was to assure that if the fall was unwitnessed, the nurse would be responsible to complete a witness statement and the CNAs involved would also complete a statement. RN #1 revealed that anyone involved in the incident would have to write a statement. She stated that a statement would be important to obtain so that that facility had all information regarding what, why, when, and how the fall might have occurred.
On 09/26/24 at 12:44 PM, Surveyor #1 interviewed the Director of Nursing (DON) who stated that the nurse on duty was to be notified of any resident fall that occurs. The DON explained that if a resident fell, the nurse performed an assessment of the resident and if the resident was cognitively intact, ask the resident what happened. She stated that the nurse was responsible to fill out the incident report. The DON stated a witness statement form was to be complete by the nurse. She stated that the nurse in charge was responsible to obtain a handwritten statement from the CNA who was involved. She stated that the facility goes back so many hours and obtain a statement from the nurse and the CNA who cared for the resident at that time. She stated that it was important to obtain statement to see what happened and if there was anything that needed to be addressed to prevent further reoccurrence or future falls.
On 09/27/24 at 10:48 AM, the DON admitted that the fall investigation was not completed due to lack of statements regarding the CNAs that were present in the residents room after the resident had fallen on 03/23/24.
A review of the Facility Reported Event (FRE) dated 1/6/24, revealed that Resident #45 sustained a fall that resulted in a hip fracture. Further review of the FRE did not include a thorough investigation that included staff statements and maintain documentation that the investigation was thoroughly investigation that included the progress notes of the sequence of events leading to the fall.
On 9/23/24 at 8:34 AM, Surveyor #2 observed Resident #45 in bed eating breakfast.
On 9/26/24 at 9:24 AM, Surveyor #2 attempted to speak with Resident #45 regarding the fall. When asked if they fell, Resident #45 stated, that's what they tell me. The resident was unable to recall the events leading up to or after the fall.
The surveyor reviewed the medical record for Resident #45.
A review of the admission Record revealed that Resident #45 had diagnoses which included, but were not limited to, fracture of unspecified part of neck of left femur and unspecified dementia.
A review of the quarterly MDS dated [DATE], included the resident had a Brief Interview for Mental Status score of 6 out of 15; which indicated a severely impaired cognition.
A review of Resident #45's Electronic Medical Record (EMR) Nursing Progress Note revealed an entry dated 1/6/24 at 10:30 AM that stated, Alerted by team nurse that resident had fallen in bathroom. Assist to [unknown] Ax3. Unable to move left leg and severe pain in left hip. Notified NP and daughter {name redacted} that resident will be evaluated at {name redacted}. EMS transfer. Another EMR Nursing Progress Note entry dated 1/6/24 at 11:08 AM revealed, Team nurse notified this nurse that resident was found on the floor in his bathroom. Ax3 to wheelchair. Resident unable to move his left leg and has 10/10 pain in left hip. NP and daughter notified of fall and possible left hip fracture. Sent to{name redacted} ER for evaluation.
Further review of the EMR Progress Notes identified an Interdisciplinary Care Team Note on 1/8/24 at 9:59 AM that revealed, Round up review of fall on 1/6 at 10:20 AM. Resident was found on the floor in his bathroom. Resident was combing his hair in front of sink and lost his balance. Reported 10/10 left hip pain, sent to ER and admitted with hip fracture. Will address care plan upon readmission.
A review of Resident #45's Risk Assessments did not reveal any assessments for the fall dated 1/6/24.
During an interview on 9/25/24 at 10:27 AM, Registered Nurse (RN #1) stated that fall residents are first assessed before being moved. RN #2 explained that an assessment included documentation of vital signs (blood pressure, heart rate, respirations, level of consciousness, pain, neurological check). The nurse should also document the range of motion of all extremities and how the resident was found in the room. RN #2 identified that a fall investigation should have a full investigation, which included a risk management assessment in the electronic medical record and a paper based incident assessment that would have a drawing and statements. RN #2 advised that the fall investigation are completed by the supervisor.
During an interview on 9/25/24 at 1:42 PM, the Certified Nursing Aide (CNA #3) confirmed that they were the CNA at the time of the Resident #45 fall on 1/6/24. CNA #3 stated that she found the resident on the floor and immediately got assistance. CNA #3 indicated that the registered nurse did an assessment and the resident was transferred to the hospital. When asked if they were required to write a full statement, CNA #3 responded that they only had to fill out a prompted questionnaire.
During an interview on 9/26/24 at 11:17 AM, the Licensed Nurse Practitioner (LPN #2) advised that the facility expectation for fall documentation is that a patient assessment should be completed, which included vital signs (respirations, pulse, pulse ox, blood pressure, pain), range of motion, level of consciousness and if the resident was stable, then could then be transferred to position of comfort. LPN #2 stated that a fall assessment contained two parts a risk assessment and then an incident investigation. LPN #2 reviewed the EMR nursing progress notes for the dates of Resident #45's fall. LPN #2 confirmed that the progress notes did not contain vital signs, pain, no description of the leg, how the resident was found, no orders. LPN #2 also confirmed that there was no Risk Assessment completed for the date of the fall on 1/6/24, which also should have been completed.
During an interview on 9/27/24 at 10:34 AM, the DON, in the presence of the survey team, confirmed that a thorough fall investigation was not completed based on the fact that statements were not obtained and documentation of the progress notes of how the patient was found, vital signs, and completion of the incident packet.
A review of the undated facility provided document titled, Fall Events Process directed that, 2. Supervisor or Team Leader must completed the Falls Investigation Form. This includes the Supervisor or Team Leader interviewing the staff involved, drawing a diagram of the scene, sequence of events, contributing factors and the root cause of the fall Why?? Did it happen .
On 9/27/24, the facility provided the following untitled documented dated 8/8/19 that directed, We will begin using a new Fall report form in PCC [point click care] starting next week crossed off and handwritten with 8/16/19] [ .] 6. You will choose either witnessed or unwitnessed fall [ .] In addition, the paper fall investigation form has been updated and must be completed .
A review of the undated facility provided document titled, RN and LPN Orientation with a Revision date 06/13 indicated that, incident reports [ .] get all witness statements immediately [ .] care of the falling resident (assessment & documentation) .
A review of the facility provided policy titled, Charting with a revision date of 6/2010, revealed under, Policy that all services provided to the resident or any changes in the resident condition shall be recorded in the resident's medical record. The policy further revealed under Procedure that, All treatments must be signed out on Treatment Administration Record .
NJAC 8:39-9.4(f)